Privacy policy

PRIVACY POLICY – TUKI STORIES

Last updated: March 25, 2026

Tuki Stories, A division of Tuki Company (“we”, “us”, “our”), operates this store and website, including all related information, content, features, tools, products, and services (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you in a secure and scalable manner.

This Privacy Policy describes how we collect, use, process, disclose, and safeguard your personal information when you access or use our Services, make a purchase, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to personal data matters.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal Information” means any information that identifies or can reasonably be linked to you.

We may collect the following categories:

Contact Information

  • Name

  • Email address

  • Billing address

  • Phone number

Payment Information

  • Payment method details (processed securely via Shopify/Stripe)

  • Transaction confirmations

Note: We do NOT store full credit card details. Payments are handled by certified third-party providers.

Account Information

  • Login credentials

  • Preferences and settings

Transaction Data

  • Products viewed or purchased

  • Order history

Communications

  • Messages sent via support or contact forms

Device & Usage Data

  • IP address

  • Browser type

  • Device identifiers

  • Interaction data (pages visited, clicks, time spent)

2. HOW WE COLLECT INFORMATION

We collect data:

  • Directly from you (when you purchase or contact us)

  • Automatically (cookies, tracking technologies)

  • From Shopify and service providers

  • From third-party partners (analytics, marketing)

3. HOW WE USE YOUR INFORMATION

We use your data to:

Provide Services

  • Process payments

  • Deliver digital products

  • Manage accounts

Improve Experience

  • Personalize content

  • Optimize website performance

Marketing

  • Send promotional emails (you can unsubscribe anytime)

  • Show relevant ads

Security & Fraud Prevention

  • Detect unauthorized activity

  • Protect transactions

Legal Compliance

  • Meet legal obligations

  • Enforce our Terms

4. SHOPIFY & THIRD-PARTY PROCESSING

Our store is hosted by Shopify.

This means:

  • Your data may be processed by Shopify and its infrastructure

  • Data may be transferred internationally

  • Shopify may process data for analytics, security, and platform improvements

We may also share data with:

  • Payment processors (e.g., Stripe)

  • Analytics providers

  • Marketing partners

Each third party operates under its own privacy policies.

For more information: https://privacy.shopify.com

5. DISCLOSURE OF INFORMATION

We may disclose your information:

  • To service providers (hosting, payments, analytics)

  • To comply with legal obligations

  • To protect our rights or prevent fraud

  • In case of business transfers (merger, acquisition)

We do not sell personal data in the traditional sense.

6. DATA SECURITY

We implement reasonable security measures.

However:

  • No system is 100% secure

  • Data transmission over the internet carries inherent risks

You are responsible for safeguarding your account credentials.

7. DATA RETENTION

We retain personal data only as long as necessary for:

  • Providing services

  • Legal compliance

  • Resolving disputes

  • Enforcing agreements

8. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your data

  • Request deletion

  • Correct inaccurate data

  • Request data portability

  • Opt out of marketing communications

You can exercise these rights by contacting us.

We may verify your identity before processing requests.

9. CHILDREN’S PRIVACY

Our Services are not intended for children.

We do not knowingly collect data from minors.

If such data is identified, it will be deleted upon request.

10. INTERNATIONAL DATA TRANSFERS

Your data may be transferred and processed outside your country.

We rely on:

  • Standard contractual safeguards

  • Legally recognized transfer mechanisms

11. COOKIES & TRACKING

We use cookies to:

  • Improve functionality

  • Analyze traffic

  • Personalize experience

You can manage cookies through your browser settings.

12. RELATIONSHIP WITH TERMS OF SERVICE

This Privacy Policy must be read together with our Terms of Service.

By using our Services, you also agree that:

  • Content may be AI-assisted

  • Products are digital and non-refundable

  • Liability is limited as described in our Terms

13. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.

Updates will be posted with a revised “Last updated” date.

14. CONTACT

If you have questions or want to exercise your rights, contact us:

📧 tukistories22@gmail.com
📍 Bogotá, DC, 111111, Colombia

Tuki Stories (Tuki Company) acts as the data controller for your information.